Our commitment to you.

On Sunday 26th July we received information about the mistreatment of goats on Far Marsh Farm, one of our eight suppliers of milk. This shocked us to the core, given the importance we place on animal welfare. We could not believe anyone would treat goats in this way. 

We immediately launched a thorough investigation to determine the facts. First, our strict supplier code of conduct had been broken at Far Marsh Farm, which dismissed three workers within 24 hours of being informed of the allegations.  St Helen’s Farm immediately stopped accepting its milk and has no plan to use Far Marsh Farm again because we do not tolerate animal abuse. 

We have also reviewed our procedures to tighten oversight of all our goat milk suppliers – family farms who share our commitment to animal welfare and whose goats have been confirmed as being well-treated and in good health by independent advisors. The additional measures being taken include: 

• new supplier training programmes to reaffirm our expectations;

• rolling-out an independent whistleblowing policy to all supplying farms;

• new CCTV to be installed;

• unannounced inspection visits and audits. 

We have also supported an independent review by the Government Animal and Plant Health Agency and will take on board its recommendations. 

Having now assessed our response and independently audited all of our goat milk suppliers to check on animal welfare, Red Tractor has renewed our Goat Farmers Dairy Farm Assurance certification. 

But, here’s our commitment to you, our valued customers. Like you, we never want to see any mistreatment of any animals. As we recommence production and return to stores, we are focused on regaining your trust moving forward. That means producing great tasting products and treating every goat with the greatest respect.

Thank you for your support, which we do not take for granted.